bdnk Privacy Policy

1 Who We Are

bdnk is an online betting and casino platform operated at bdnk.io, providing cricket betting, live casino games, slot titles, and related gambling entertainment services to players in Bangladesh. When this Privacy Policy refers to "bdnk", "we", "us", or "our", it means the entity responsible for operating the bdnk platform and for determining how your personal data is processed.

As the data controller for personal information collected through the bdnk website and any associated mobile-optimised interfaces, bdnk is responsible for ensuring that your personal data is handled lawfully, fairly, and in a transparent manner in accordance with applicable data protection principles.

Our primary contact for all privacy-related enquiries, data access requests, and complaints is our customer support team. You can reach us at the email address published in the footer of this website. We ask that all formal privacy requests be submitted in writing so that we can maintain an accurate record and respond within our stated timeframes.

2 Data We Collect

bdnk collects personal data only to the extent necessary for the purposes described in this Policy. The categories of personal data we may collect from you are set out in the table below.

bdnk does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data unless explicitly required for regulatory compliance (for example, where facial recognition is used as part of a mandatory identity verification procedure). In such cases, you will be informed at the point of collection and the data will not be used for any other purpose.

3 How We Collect Your Data

bdnk collects your personal data through several distinct channels, all of which are described below. Understanding these channels helps you make informed decisions about the information you share with us.

Direct Collection: The primary source of your personal data is information you provide to us directly. This includes the details you enter during account registration, the identity documents you upload for KYC verification, the payment method details you provide for deposits and withdrawals, and any information you share with our customer support team during enquiries or disputes.

Automated Collection: When you visit the bdnk website, our systems automatically collect certain technical and usage data about your device and browsing behaviour. This is done through server logs, session tracking, and first-party cookies placed on your device. See Section 7 for full details of our cookie practices.

Third-Party Sources: In limited circumstances, bdnk may receive data about you from third parties. These include:

• Payment processors (bKash, Nagad, Rocket, Upay, and banking partners) who confirm the status of transactions initiated on our platform;
• Identity verification service providers who cross-reference identity documents against official databases to confirm authenticity;
• Fraud prevention and anti-money laundering (AML) screening services that flag accounts appearing on sanctions or politically exposed persons (PEP) lists;
• Publicly available sources such as government registers, where we are required to verify the accuracy of information you have provided.

4 Why We Use Your Data

bdnk uses your personal data only for clearly defined, legitimate purposes. The table below maps each purpose to the categories of data it involves and provides an explanation of why the processing is necessary.

bdnk will never use your personal data for purposes that are incompatible with those stated above without first notifying you and, where required, obtaining your explicit consent. If you receive marketing communications from bdnk that you did not opt into, please contact our support team immediately and we will investigate and rectify the issue.

5 Legal Bases for Processing

Every instance of personal data processing at bdnk is carried out on the basis of one or more recognised legal grounds. Processing your data without a valid legal basis is not something bdnk does. The legal grounds we rely on are explained below.

• Contract Performance: The majority of our core data processing — account registration, transaction processing, identity verification, and customer support — is necessary to fulfil our contractual obligations to you as a registered bdnk user. Without this processing, we cannot provide the service you have signed up for.
• Legal Obligation: Certain processing activities are required by applicable law. These include age verification (to enforce the 21+ restriction), anti-money laundering checks, sanctions screening, and retention of financial transaction records. We do not have discretion to avoid this processing.
• Legitimate Interests: bdnk processes some data on the basis of legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and aggregated analytics. In every case, we have assessed that our interest in this processing does not override your right to privacy.
• Consent: Where we send you direct marketing communications or use non-essential cookies, we do so only on the basis of your freely given, informed, and explicit consent. You may withdraw consent at any time by updating your account preferences or contacting our support team, and this will not affect the lawfulness of any processing carried out prior to withdrawal.

6 Sharing Your Data

bdnk does not sell your personal data to third parties. We do not share your personal data with advertisers, data brokers, or any commercial third party for their own marketing purposes. Personal data is shared only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Payment Processors: To process your deposits and withdrawals, bdnk shares necessary transaction data with your chosen payment provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard. Each payment provider processes your data under its own privacy policy and in accordance with its applicable regulatory obligations.

Identity Verification Providers: To complete KYC and age verification, bdnk shares identity document images and personal details with accredited third-party verification services. These providers are contractually bound to process your data only for the purposes of identity verification and to maintain appropriate security standards.

Game Studio Providers: When you play games on the bdnk platform, certain technical identifiers (such as a session token) are shared with the relevant game studio provider — for example Pragmatic Play, Evolution Gaming, JILI, PG Soft, Habanero, or Microgaming — to the extent required to load and operate the game. Game providers do not receive your full identity or financial data.

Legal and Regulatory Authorities: bdnk may be required by law to disclose personal data to law enforcement agencies, financial intelligence units, courts, or other regulatory bodies. Such disclosures are made only when legally compelled and, where permitted, we will notify you that such a request has been received.

Fraud Prevention Services: To protect the platform from fraud, money laundering, and other financial crime, bdnk shares relevant data with specialist fraud prevention and AML screening service providers. Information disclosed to these services may be retained by them and used to assess risk in connection with other financial services.

7 Cookies and Tracking

bdnk uses cookies and similar tracking technologies on its website to provide core functionality, remember your preferences, maintain your session while logged in, and collect anonymous usage analytics. This section explains what cookies we use and how you can manage them.

What Are Cookies? Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — for example that you are logged in, or that you have dismissed a notification. Cookies cannot execute code and cannot carry viruses.

Categories of Cookies We Use:

You can manage cookie settings through your browser preferences at any time. Please note that disabling strictly necessary cookies will impair core platform functionality including your ability to log in and access your account balance. Disabling analytics or marketing cookies will not affect your ability to use bdnk but will limit our ability to improve the platform and personalise promotional communications.

8 Data Retention

bdnk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention schedule applies as a general guide; actual retention periods may be extended where legally required or where data is necessary for the resolution of an active dispute or regulatory investigation.

When personal data reaches the end of its retention period and there is no legal basis for continued storage, bdnk will securely delete or anonymise that data so that it can no longer be associated with any individual. Anonymised or aggregated data (which cannot identify you) may be retained indefinitely for analytical and statistical purposes.

9 Data Security

bdnk takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Organisational Measures: Access to personal data within bdnk is strictly limited to personnel who require it to perform their job functions. All staff with access to personal data are trained in data protection obligations and are bound by confidentiality agreements. We conduct periodic security reviews and penetration testing to identify and address vulnerabilities proactively.

Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bdnk will notify affected users without undue delay, providing details of the nature of the breach, the categories of data affected, the likely consequences, and the measures we have taken or propose to take to address the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will contact you directly using your registered email address or mobile number.

Your Role in Security: While bdnk maintains robust platform-side security, you also play an important role. Use a strong, unique password for your bdnk account. Enable two-factor authentication (2FA) via SMS. Never share your login credentials with any third party. Log out fully after each session, particularly when using a shared device. If you suspect your account has been compromised, contact our support team immediately — we operate 24 hours a day, 7 days a week.

10 Your Data Rights

As a registered bdnk user, you have a number of rights regarding your personal data. These rights are listed below along with a description of how each applies in the context of the bdnk platform. To exercise any of these rights, please contact our support team in writing using the email address in the footer of this page.

• Right of Access: You have the right to request a copy of the personal data bdnk holds about you. We will respond to verified access requests within 30 days and will provide the data in a clear, readable format at no charge for the first request in any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update basic contact information directly through your account settings; for identity data corrections you will need to contact our support team and provide supporting documentation.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations (for example, AML records and financial transaction history). Where we cannot delete data immediately, we will explain the applicable retention obligation and confirm when deletion will occur.
• Right to Restrict Processing: You may request that we restrict processing of your personal data in certain circumstances — for example while you contest the accuracy of data we hold about you, or where you have objected to processing based on legitimate interests and we are considering that objection.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON), and to request that we transmit this data directly to another controller where technically feasible.
• Right to Object: You may object at any time to processing of your personal data that is based on legitimate interests. You also have an absolute right to opt out of direct marketing communications at any time, with no obligation to provide a reason.
• Rights Related to Automated Decision-Making: Where bdnk makes decisions about you using solely automated means that have a significant effect on you (for example, an automated account suspension triggered by fraud detection), you have the right to request human review of that decision and to contest the outcome.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

11 Children's Privacy

The bdnk platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Account registration requires a declaration of age and is supported by identity verification procedures designed to confirm that every registered user meets the minimum age requirement.

bdnk supports parental control software and tools that can restrict access to gambling websites. We encourage parents and guardians of young adults to implement appropriate controls and to have open conversations about the risks of online gambling. Our Responsible Gaming page provides further resources and guidance on this topic.

12 Changes to This Policy

bdnk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or developments in the services we provide. The "Last Updated" date at the top of this document will be revised each time a change is made.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — bdnk will notify you in advance of the changes taking effect. Notification will be provided via the email address registered to your account and/or via a prominent notice on the bdnk website. The notice period for material changes will be no less than 14 days.

Non-material changes — such as corrections of typographical errors, clarifications of existing practices that do not alter substance, or updates to contact details — may be made without advance notice and take effect upon publication. It is your responsibility to review this Privacy Policy periodically. Your continued use of the bdnk platform following any revision constitutes your acknowledgement of the updated Policy.

If you do not agree with any changes to this Privacy Policy, you should cease using the bdnk platform and contact our support team to close your account and arrange withdrawal of any cleared balance. All data rights described in Section 10 remain available to you regardless of account status.